Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
Communications of the ACM
Building consumer trust online
Communications of the ACM
Building trust in the electronic market through an economic incentive mechanism
ICIS '99 Proceedings of the 20th international conference on Information Systems
Transference as a means of building trust in World Wide Web sites
ICIS '99 Proceedings of the 20th international conference on Information Systems
Understanding trustworthiness beliefs in electronic brokerage usage
ICIS '99 Proceedings of the 20th international conference on Information Systems
Communications of the ACM
Communications of the ACM
Communications of the ACM
External manifestations of trustworthiness in the interface
Communications of the ACM
Communications of the ACM
Extending the TAM for a World-Wide-Web context
Information and Management
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Consumer trust in an Internet store
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Trust Transfer on the World Wide Web
Organization Science
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
A model for buyer's trust in the e-marketplace
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Understanding consumer trust in Internet shopping: A multidisciplinary approach
Journal of the American Society for Information Science and Technology
Perspectives of online trust and similar constructs: a conceptual clarification
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Evolution of e-commerce Web sites: A conceptual framework and a longitudinal study
Information and Management
Trust transference in brick and click retailers: An investigation of the before-online-visit phase
Information and Management
E-business differentiation through value-based trust
Information and Management
International Journal of Human-Computer Studies
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
Trust in consumer-to-consumer electronic commerce
Information and Management
User characteristics for overcoming bias and intrigue in travel searches
International Journal of Networking and Virtual Organisations
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
An investigation of user communication behavior in computer mediated environments
Computers in Human Behavior
Inter-organizational relationships and the flow of information through value chains
Information and Management
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
A trust framework model for situational contexts
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
To trust or to distrust, that is the question: investigating the trust-distrust paradox
Communications of the ACM - Security in the Browser
Contrast and Assimilation Effects on Consumers' Trust in Internet Companies
International Journal of Electronic Commerce
Determinants of behavioral intention to mobile banking
Expert Systems with Applications: An International Journal
Potential of the corporate web site to generate trust in environmentally risky firms
ISTAS '09 Proceedings of the 2009 IEEE International Symposium on Technology and Society
Towards trusted intelligence information sharing
Proceedings of the ACM SIGKDD Workshop on CyberSecurity and Intelligence Informatics
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
Knowing your customers: Using a reciprocal relationship to enhance voluntary information disclosure
Decision Support Systems
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
Increasing trust in mobile commerce through design aesthetics
Computers in Human Behavior
The intangibility of e-services: effects on perceived risk and acceptance
ACM SIGMIS Database
Consumer acceptance of SMS advertising: a study of American and Turkish consumers
International Journal of Mobile Communications
A model of customers' initial trust in unknown online retailers: an empirical study
International Journal of Business Information Systems
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
Information Technology and Management
Understanding the intention to follow the advice obtained in an online travel community
Computers in Human Behavior
Expert Systems with Applications: An International Journal
Dimensions of self-efficacy in the study of smart phone acceptance
Computer Standards & Interfaces
Effects of initial and ongoing trust in IT outsourcing: A bilateral perspective
Information and Management
Trust in a specific technology: An investigation of its components and measures
ACM Transactions on Management Information Systems (TMIS)
Initial trust and adoption of mobile brokerage service
International Journal of Mobile Communications
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
Customer Information Sharing with E-Vendors: The Roles of Incentives and Trust
International Journal of Electronic Commerce
Building Consumer-to-Consumer Trust in E-Finance Marketplaces: An Empirical Analysis
International Journal of Electronic Commerce
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
Fighting identity theft: The coping perspective
Decision Support Systems
Do websites influence the nature of voting intentions? The case of two national elections in Greece
Computers in Human Behavior
The Brand Effect of Key Phrases and Advertisements in Sponsored Search
International Journal of Electronic Commerce
Consumers rule: How consumer reviews influence perceived trustworthiness of online stores
Electronic Commerce Research and Applications
Electronic Commerce Research
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
An investigation of consumers' webstore shopping: A view of click-and-mortar company
International Journal of Information Management: The Journal for Information Professionals
Products and services in cyberspace
International Journal of Information Management: The Journal for Information Professionals
Distrust, fear and emotional learning: an online auction perspective
Journal of Theoretical and Applied Electronic Commerce Research
A Review for the Validation of Social Simulation on Artificial Social Organization
International Journal of Agent Technologies and Systems
The Effect of E-Commerce Websites' Colors on Customer Trust
International Journal of E-Business Research
User Interface Design and E-Commerce Security Perception: An Empirical Study
International Journal of E-Business Research
Recommended Trust Evaluation in B2C E-Commerce Based on Fuzzy Analytic Hierarchy Process
International Journal of Knowledge and Systems Science
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
The Role of Extrinsic Cues in Consumer Decision Process in Online Shopping Environments
Journal of Electronic Commerce in Organizations
Building trust online: Interactions among trust building mechanisms
Information and Management
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
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Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-based field study. The results indicate that perceived company reputation and willingness to customize products and services can significantly affect initial trust. Perceived web site usefulness, ease of use, and security control are also significant antecedents of initial trust. Finally, we found no support for the hypothesized effect of individual customer trust propensity on initial trust.