Consumer privacy concerns about Internet marketing
Communications of the ACM
Building consumer trust online
Communications of the ACM
Face it - photos don't make a web site trustworthy
CHI '02 Extended Abstracts on Human Factors in Computing Systems
A picture says more than a thousand words: photographs as trust builders in e-commerce websites
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Consumer trust in an Internet store
Information Technology and Management
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Third-Party Assurances: The Road to Trust in Online Retailing
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Internet Use, Transparency, and Interactivity Effects on Trust in Government
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Managing the transition to bricks and clicks
Communications of the ACM - Mobile computing opportunities and challenges
The development of initial trust in an online company by new customers
Information and Management
Measuring user perceptions of web site reputation
Information Processing and Management: an International Journal
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
Privacy practices of Internet users: self-reports versus observed behavior
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
Understanding consumer trust in Internet shopping: A multidisciplinary approach
Journal of the American Society for Information Science and Technology
Health Websites that people can trust - the case of hypertension
Interacting with Computers
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
A survey of trust and reputation systems for online service provision
Decision Support Systems
Trust transference in brick and click retailers: An investigation of the before-online-visit phase
Information and Management
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
Building online trust through privacy practices
International Journal of Information Security
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter?
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
How users read and comprehend privacy policies
Proceedings of the 2007 conference on Human interface: Part II
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
The impact of perceived risk, intangibility and consumer characteristics on online game playing
Computers in Human Behavior
The effect of context-aware recommendations on customer purchasing behavior and trust
Proceedings of the fifth ACM conference on Recommender systems
Collaboration-based medical knowledge recommendation
Artificial Intelligence in Medicine
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
Customers' international online trust - insights from focus group interviews
Journal of Theoretical and Applied Electronic Commerce Research
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
An empirical examination of the determinants of mobile purchase
Personal and Ubiquitous Computing
An empirical examination of user adoption of location-based services
Electronic Commerce Research
Journal of Cases on Information Technology
Factors affecting Chinese Ubiquitous Game Service usage intention
International Journal of Mobile Communications
A Practical Approach for Improving B2C e-Commerce Services with a Trust Capability Maturity Model
International Journal of E-Services and Mobile Applications
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
E-government adoption research: an analysis of the employee's perspective
International Journal of Business Information Systems
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Trust is generally assumed to be an important precondition for people's adoption of electronic services. This paper provides an overview of the available research into the antecedents of trust in both commercial and non-commercial online transactions and services. A literature review was conducted covering empirical studies on people's trust in and adoption of computer-mediated services. Results are described using a framework of three clusters of antecedents: customer/client-based, website-based, and company/organization-based antecedents. Results show that there are many possible antecedents of trust in electronic services. The majority of the research has been conducted in the context of e-commerce; only few studies are available in the domains of e-government and e-health. For many antecedents, some empirical support can be found, but the results are far from univocal. The research calls for more, and particularly more systematic, research attention for the antecedents of trust in electronic services. The review presented in this paper offers practitioners an overview of possibly relevant variables that may affect people's trust in electronic services. It also gives a state-of-the-art overview of the empirical support for the relevance of these variables.