Extending the TAM for a World-Wide-Web context
Information and Management
A literature review and classification of electronic commerce research
Information and Management
Behavioral Model of Online Purchasers in E-Commerce Environment
Electronic Commerce Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
E-loyalty: elusive ideal or competitive edge?
Communications of the ACM - Why CS students need math
International Journal of Human-Computer Studies
The antecedents of consumers' loyalty toward internet service providers
Information and Management
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
How can the Web help build customer relationships?
Information and Management
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Computer use and the gender gap: The issue of access, use, motivation, and performance
Computers in Human Behavior
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact
International Journal of Electronic Commerce
Consumer Bidding Behavior on Internet Auction Sites
International Journal of Electronic Commerce
Journal of Management Information Systems
Virtual Experiential Marketing on Online Customer Intentions and Loyalty
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Online stickiness: its antecedents and effect on purchasing intention
Behaviour & Information Technology
Information and Management
Modeling the Trust with ECT in E-auction Loyalty
APSCC '08 Proceedings of the 2008 IEEE Asia-Pacific Services Computing Conference
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Expert Systems with Applications: An International Journal
Online purchase intentions: A multi-channel store image perspective
Information and Management
The Influencing Mechanism of Online Perceived Value and Switching Costs on Online Customer Loyalty
ISBIM '08 Proceedings of the 2008 International Seminar on Business and Information Management - Volume 01
International Journal of Human-Computer Studies
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Exploring gender differences in online shopping attitude
Computers in Human Behavior
ACACOS'10 Proceedings of the 9th WSEAS international conference on Applied computer and applied computational science
E-commerce success criteria: determining which criteria count most
Electronic Commerce Research
Research on Customer Loyalty of B2C E-commerce Based on Structural Equation Modeling
ICEE '10 Proceedings of the 2010 International Conference on E-Business and E-Government
Crucial web usability factors of 36 industries for students: a large-scale empirical study
Electronic Commerce Research
Gender-specific on-line shopping preferences
Electronic Commerce Research
E-commerce: protecting purchaser privacy to enforce trust
Electronic Commerce Research
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
An empirical examination of user adoption of location-based services
Electronic Commerce Research
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Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers understand their customers better, take advantage of industry-related factors, and improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty---with two or more items--are currently in use, influenced predominantly by Zeithaml et al. (J. Marketing 60(2):31---46, 1996) and Oliver (Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill, 1997). Additionally, we propose a new general conceptual framework, which leads to e-loyalty dividing antecedents into prepurchase, during-purchase and after-purchase factors, based on the act of purchase. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers' e-loyalty by making crucial changes in each purchase stage.