Factors of success for end-user computing
Communications of the ACM
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
On risk, convenience, and Internet shopping behavior
Communications of the ACM
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
Marketing
Consumer trust in an Internet store
Information Technology and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
Trust and TAM in online shopping: an integrated model
MIS Quarterly
E-commerce security threats: awareness, trust and practice
International Journal of Information Systems and Change Management
Information and Management
The effect of trust transference in multi-banking channels; offline, online and mobile
International Journal of Mobile Communications
International Journal of Information Management: The Journal for Information Professionals
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
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The Web is increasingly being viewed as a tool and place to enhance customer relationship. In this paper we defined a model to analyze the Web characteristics that aid in building customer relationships and then used this model to examine consumer relationship building mechanisms in online retailing (e-tailing). Through a survey of 177 shoppers who had bought books, CDs, or DVDs online, the causal model was validated using LISREL; 13 out of 14 hypotheses were supported. This research has contributed to both theory and practice by providing a validated model to analyze online consumer relationship building and suggesting mechanisms to help e-tailers focus on online consumer relationship management.