The experience of flow in computer-mediated and in face-to-face groups
ICIS '91 Proceedings of the twelfth international conference on Information systems
Web-based customer decision support systems
Communications of the ACM
Communications of the ACM
Predicting Online Purchase Behavior: Replications and Test of Competing Models
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
InterShop: enhancing the vendor/customer dialectic in electronic shopping
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
A Model of Consumer Choice of the Internet as an Information Source
International Journal of Electronic Commerce
Website interactivity and amusement: techniques and effects
Computing information technology
The development of initial trust in an online company by new customers
Information and Management
What do consumers really know about spyware?
Communications of the ACM - Spyware
The impact of structure and medium on choice and recall in profile assessment
CHI '06 Extended Abstracts on Human Factors in Computing Systems
A study on decision factors in adopting an online stock trading system by brokers in Taiwan
Decision Support Systems
Perceptual antecedents of user attitude in electronic commerce
ACM SIGMIS Database
Information and Management
How can the Web help build customer relationships?
Information and Management
Web Acceptance Model (WAM): Moderating effects of user experience
Information and Management
Journal of Management Information Systems
Strategic Investment in Switching Cost: An Integrated Customer Acquisition and Retention Perspective
International Journal of Electronic Commerce
Search Strategies in Shopping Engines: An Experimental Investigation
International Journal of Electronic Commerce
An Experimental and Analytical Study of On-Line Digital Music Sampling Strategies
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Information Technology and Management
Affect as a Mediator between Web-Store Design and Consumers' Attitudes toward the Store
Affect and Emotion in Human-Computer Interaction
Behaviour & Information Technology
A cross-cultural user evaluation of product recommender interfaces
Proceedings of the 2008 ACM conference on Recommender systems
An empirical analysis of online game service satisfaction and loyalty
Expert Systems with Applications: An International Journal
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
International Journal of Electronic Commerce
A Hybrid Firm's Pricing Strategy in Electronic Commerce Under Channel Migration
International Journal of Electronic Commerce
Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A diversity-based method for infrequent purchase decision support in e-commerce
Electronic Commerce Research and Applications
Information Systems Frontiers
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
International Journal of Electronic Commerce
Investigating effectiveness and user acceptance of semantic social tagging for knowledge sharing
Information Processing and Management: an International Journal
Products and services in cyberspace
International Journal of Information Management: The Journal for Information Professionals
International Journal of Business Information Systems
Online shopping involving consumers with visual impairments --- a qualitative study
ICCHP'12 Proceedings of the 13th international conference on Computers Helping People with Special Needs - Volume Part I
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The influence of user affect in online information disclosure
The Journal of Strategic Information Systems
The adoption of gamification in e-banking
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
Real e-customer behavioural responses to free delivery and free returns
Electronic Commerce Research
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
The role of atmospheric cues in online impulse-buying behavior
Electronic Commerce Research and Applications
Electronic commerce sales' response to gasoline price
International Journal of Electronic Finance
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
Hi-index | 0.00 |
Electronic commerce challenges companies to design electronic systems and interactions that retain customers and increase sales. This exploratory study examines the impact of consumer experience and attitudes on intention to return and unplanned purchases on-line. It also examines how certain consumer and Web site factors influence the on-line consumer experience. The study finds that perceived control and shopping enjoyment can increase the intention of new Web customers to return, but seemingly do not influence repeat customers to return. It also finds that a Web store that utilizes valueadded search mechanisms and presents a positively challenging experience can increase customers' shopping enjoyment. Further, the more often customers return to a Web store, the more their shopping enjoyment is determined by their product involvement. Customers with low need specificity (i.e., who do not know what they are looking for) are more likely to use value-added search mechanisms. Finally, neither perceived control nor shopping enjoyment has any significant impact on unplanned purchases.