Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
The Influence of Attitude on the Acceptance and Use of Information Systems
Information Resources Management Journal
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This paper examines three cognitive antecedents of Web user attitude toward a commercial website -- perceived informativeness, perceived entertainment, and perceived irritation. We tested the theoretical relationships between the three cognitive antecedents, attitude toward the site, and intention to return to the site using Partial Least Squares (PLS) with data collected in a field study of three e-commerce websites. The model explains a high percentage of the variance in attitude toward the site and intention to return and all the coefficients in the model are significant. We conclude that both perceived informativeness and perceived entertain-ment are significantly and positively related to attitude toward the site, while perceived irritation is significantly and negatively related to attitude toward the site. We also conclude that attitude toward the site is significantly and positively related to a user's intention to return to the site.