The Influence of Attitude on the Acceptance and Use of Information Systems

  • Authors:
  • Charles J. Kacmar;Susan S. Fiorito;Jane M. Carey

  • Affiliations:
  • University of Alabama, USA;Florida State University, USA;Arizona State University, USA

  • Venue:
  • Information Resources Management Journal
  • Year:
  • 2009

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Abstract

The nomological network of the technology acceptance model is expanded through the addition of affective and task-preparation variables as antecedents to traditional predictors of technology acceptance:output quality, result demonstrability, and ease of use. An empirical study involving a visual/simulation information system, set in the domain of retail merchandise planning, finds that negative affectivity NA is a consistent and strong negative antecedent to perceptions of output quality, result demonstrability, and ease of use. In contrast, positive affectivity PA is a significant and positive antecedent to ease of use, but not necessarily a significant antecedent to either output quality or result demonstrability. A new construct developed from the job characteristics literature-perceived task preparation-measured the subject's perceptions of the pre-system usage training, which included task design and modeling instruction, scenarios of activities within the prospective information system, discussions and review of the system documentation, and highly structured, pre-task system use activities. Perceived task preparation was found to be a significant and strong positive indicator of computer self-efficacy.