An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
Managing MIS implementation: identifying and removing barriers to use
Managing MIS implementation: identifying and removing barriers to use
Usefulness and ease of use: field study evidence regarding task considerations
Decision Support Systems - Special issue on user interfaces
Adoption intention in GSS: relative importance of beliefs
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Assessing IT usage: the role of prior experience
MIS Quarterly
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Perceptions of conflict and success in information systems development projects
Journal of Management Information Systems - Special section: Realizing value from information technology investment
A motivational model of microcomputer usage
Journal of Management Information Systems
A general, yet useful theory of information systems
Communications of the AIS
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
An empirical investigation of student acceptance of course websites
Computers & Education
IT acceptance: managing user—IT group boundaries
ACM SIGMIS Database
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Extended technology acceptance model of internet utilization behavior
Information and Management
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
The impact of service level on the acceptance of application service oriented medical records
Information and Management
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
Perceived system performance: a test of an extended technology acceptance model
ACM SIGMIS Database
A meta-analysis of the technology acceptance model
Information and Management
Journal of Information Science
Evaluating the boundary conditions of the technology acceptance model: An exploratory investigation
ACM Transactions on Computer-Human Interaction (TOCHI)
Journal of Management Information Systems
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
Journal of Management Information Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
International Journal of Information Technology and Management
A model of user adoption of interface agents for email notification
Interacting with Computers
Journal of Management Information Systems
International Journal of Information Technology and Management
A Control Theory Perspective on Agile Methodology Use and Changing User Requirements
Information Systems Research
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Does the technology acceptance model predict actual use? A systematic literature review
Information and Software Technology
Evaluating logistic regression models to estimate software project outcomes
Information and Software Technology
User acceptance of wireless technology in organizations: A comparison of alternative models
Computer Standards & Interfaces
Dimensions of self-efficacy in the study of smart phone acceptance
Computer Standards & Interfaces
The adoption of mobile healthcare by hospital's professionals: An integrative perspective
Decision Support Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Information Processing and Management: an International Journal
International Journal of Business Information Systems
The intellectual development of the technology acceptance model: A co-citation analysis
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
International Journal of Information Technologies and Systems Approach
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
The Influence of Attitude on the Acceptance and Use of Information Systems
Information Resources Management Journal
Information Resources Management Journal
The Value of TAM Antecedents in Global IS Development and Research
Journal of Organizational and End User Computing
Information Resources Management Journal
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The Technology Acceptance Model (TAM) suggests that the perceived usefulness (PU) and the perceived ease of use (PEOU) of an information system (IS) are major determinants of its use. Previous research has demonstrated the validity of this model across a wide variety of IS types. However, prior research has not identified antecedents of PU and there has been only limited research on the antecedents of PEOU. Consequently, research has provided little guidance to IS managers on methods to increase use by augmenting PU and PEOU.Viewing IS development as an instance of Social Exchange Theory (SET), this study proposes that IS managers can influence both the PU and the PEOU of an IS through a constructive social exchange with the user. One means of building and maintaining a constructive social exchange is through developer responsiveness. The results of this study, examining the adoption of an expert system, indeed support this notion. Specifically, developer responsiveness strongly influenced both PU and PEOU, but only indirectly affected actual behavior --- IS use --- in accordance with the predictions of SET. An extension of TAM based on SET is presented and the implications of this extended model are discussed from both a managerial and theoretical perspective.