An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Group process and conflict in system development
Management Science
A social process model of user-analyst relationships
MIS Quarterly
ICIS '91 Proceedings of the twelfth international conference on Information systems
ICIS '91 Proceedings of the twelfth international conference on Information systems
Power over users: its exercise by system professionals
Communications of the ACM
Relationships between selected organizational factors and systems development
Communications of the ACM
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
On approaches to the study of social issues in computing
Communications of the ACM
Stop the life-cycle, I want to get off
ACM SIGSOFT Software Engineering Notes
Information Technology and Management
The linkage between reporting quality and performance in IS projects
Information and Management
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
The Effects of Information Technology Project Complexity on Group Interaction
Journal of Management Information Systems
Information and Management
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
Team Cognition: Development and Evolution in Software Project Teams
Journal of Management Information Systems
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
Training Students to Work Effectively in Partially Distributed Teams
ACM Transactions on Computing Education (TOCE)
Information and Software Technology
Group cohesion in organizational innovation: An empirical examination of ERP implementation
Information and Software Technology
IT infrastructure capabilities and IT project success: a development team perspective
Information Technology and Management
System Design Features and Repeated Use of Electronic Data Exchanges
Journal of Management Information Systems
A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality
Information Resources Management Journal
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Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40, 41]. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of 84 participants in 17 system development projects in 3 organizations was surveyed. Results support the portions of the model reported earlier [41], show a strong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.