An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
A field study of the software design process for large systems
Communications of the ACM
Group process and conflict in system development
Management Science
A process model for the control of information system development projects
ICIS '89 Proceedings of the tenth international conference on Information Systems
Computerization and management: A study of conflict and change
Information and Management
Development of a measure to assess the quality of user-developed applications
ACM SIGMIS Database
Power, politics, and MIS implementation
Communications of the ACM
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Perceptions of conflict and success in information systems development projects
Journal of Management Information Systems - Special section: Realizing value from information technology investment
Conflict in collaborative software development
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
IT acceptance: managing user—IT group boundaries
ACM SIGMIS Database
Managing conflict in software testing
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
A qualitative study of the occupational subculture of information systems employees in organizations
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
Prototyping mediators to project performance: learning and interaction
Journal of Systems and Software - Special issue: Selected papers from the 11th Asia Pacific software engineering conference (APSEC 2004)
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
Negotiation Support Systems in Budget Negotiations: An Experimental Analysis
Journal of Management Information Systems
Investigating Determinants of Software Developers' Intentions to Follow Methodologies
Journal of Management Information Systems
Information Systems Management
Why IS management is in trouble and how to save it: lessons learned in the automotive industry
Communications of the ACM - Inspiring Women in Computing
Transferring knowledge between implementers when building inter-organisational information systems
Proceedings of the 2006 conference on Leading the Web in Concurrent Engineering: Next Generation Concurrent Engineering
A Control Theory Perspective on Agile Methodology Use and Changing User Requirements
Information Systems Research
User participation in software development projects
Communications of the ACM
Collaborative systems development in disaster relief: The impact of multi-level governance
Information Systems Frontiers
Rituals in e-government implementation: an analysis of failure
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Removing obstacles when implementing inter-organisational information systems
International Journal of Information Technology and Management
The Journal of Strategic Information Systems
The impact of leadership on participation and trust in virtual teams
Proceedings of the 50th annual conference on Computers and People Research
Journal of Organizational and End User Computing
Toward a Unified Model of Information Systems Development Success
Journal of Database Management
Explaining data-driven document classifications
MIS Quarterly
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Researchers from a wide range of management areas agree that conflicts are an important part of organizational life and that their study is important. Yet, interpersonal conflict is a neglected topic in information system development (ISD). Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISD projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISD outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISD projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. While conflict management was found to have positive effects on ISD outcomes, it did not substantially mitigate the negative effects of interpersonal conflict on these outcomes. In other words, the impact of interpersonal conflict was perceived to be negative, regardless of how it was managed or resolved.