Managing conflict in software testing

Authors:
Cynthia F. Cohen;Stanley J. Birkin;Monica J. Garfield;Harold W. Webb
Affiliations:
University of South Florida, Tampa;University of South Florida, Tampa;Bentley College, Waltham, MA;University of Tampa
Venue:
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Year:
2004

Citing 2
Cited 12

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Abstract

Conflict between software testers and developers is inevitable, but mindful managers minimize its effect on development projects through communication, mutual respect, even social interaction.