Rethinking the concept of user involvement
MIS Quarterly
Managing I/S design teams: a control theories perspective
Management Science
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Issues and opinion on structural equation modeling
MIS Quarterly
Components of Software Development Risk: How to Address Them? A Project Manager Survey
IEEE Transactions on Software Engineering
Software Risk Management: Principles and Practices
IEEE Software
Information Systems Research
Managing conflict in software testing
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Free to Be Trusted? Organizational Constraints on Trust in Boundary Spanners
Organization Science
Understanding software project risk: a cluster analysis
Information and Management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
An empirical analysis of risk components and performance on software projects
Journal of Systems and Software
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
Identifying Software Project Risks: An International Delphi Study
Journal of Management Information Systems
An Integrative Contingency Model of Software Project Risk Management
Journal of Management Information Systems
Information and Software Technology
The influence of checklists and roles on software practitioner risk perception and decision-making
Journal of Systems and Software
Journal of Systems and Software
User commitment and collaboration: Motivational antecedents and project performance
Information and Software Technology
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Context: Information system development (ISD) has been plagued with high failure rates. This is partially due to the activities being a combination of both a technical and social processes involving stakeholders with conflicting interests. Objective: Existing software risk management theories and frameworks offer limited suggestions for actions that can be taken to reduce the chance of failure of ISD projects. Our objective is to examine the connections among some of the more important user related risks in order to shed light on how specific strategies enhance the chance of project success. Method: We conducted a sample of information systems project managers to test a multivariate model to explain the impact of pursuing a partnership with users on the conflicts that arise between users and developers, role ambiguity, and subsequent impact on project performance. Results: The proposed model was supported, suggesting that user-developer conflict and role ambiguity have a negative impact on performance estimation difficulty, which negatively affects project performance. Conclusion: Pursuit of project partnering yields a number of significant relationships in the model indicating an organization can implement practices that reduce risks associated with role ambiguity and conflict in system development projects.