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Paradigm shift: the new promise of information technology
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A comparative analysis of MIS project selection mechanisms
ACM SIGMIS Database
MIS Quarterly - Special issue on IS curricula and pedagogy
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Mission Critical: Realizing the Promise of Enterprise Systems
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Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
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A knowing-in-practice framework for the corporate governance of information systems/technology
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Information and Software Technology
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Computers in Human Behavior
Impact of Internal Open Source Development on Reuse: Participatory Reuse in Action
Journal of Management Information Systems
Embedding professional knowledge: the ‘middle layer' in an online community ecosystem
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Normal accidents: Data quality problems in ERP-enabled manufacturing
Journal of Data and Information Quality (JDIQ)
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This interpretive case study examines knowledge brokering as an aspect of the work of information technology professionals. The purpose of this exploratory study is to understand knowledge brokering from the perspective of IT professionals as they reflect upon their work practice. As knowledge brokers, IT professionals see themselves as facilitating the flow of knowledge about both IT and business practices across the boundaries that separate work units within organizations. A qualitative analysis of interviews conducted with 23 IT professionals and business users in a large manufacturing and distribution company is summarized in a conceptual framework showing the conditions, practices, and consequences of knowledge brokering by IT professionals. The framework suggests that brokering practices are conditioned by structural conditions, including decentralization and a federated IT management organization, and by technical conditions, specifically shared IT systems that serve as boundary objects. Brokering practices include gaining permission to cross organizational boundaries, surfacing and challenging assumptions made by IT users, translation and interpretation, and relinquishing ownership of knowledge. Consequences of brokering are the transfer of both business and IT knowledge across units in the organization.