Rise of the Network Society
Designing Complex Organizations
Designing Complex Organizations
Organization Science
Knowing in Practice: Enacting a Collective Capability in Distributed Organizing
Organization Science
Tools for designing and delivering multiple-perspective scenarios
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
A proposed investigation of the is employee job context
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
Architectural knowledge in inter-organizational IT innovation
The Journal of Strategic Information Systems
Describing Next Generation Communication Services: A Usage Perspective
ServiceWave '08 Proceedings of the 1st European Conference on Towards a Service-Based Internet
The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters
The Journal of Strategic Information Systems
Proceedings of the 27th ACM international conference on Design of communication
Technology, Organization, and Structure---A Morphogenetic Approach
Organization Science
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Shopping for sharpies in Seattle: mundane infrastructures of transnational design
Proceedings of the 3rd international conference on Intercultural collaboration
Coordination in innovative design and engineering: observations from a lunar robotics project
Proceedings of the 16th ACM international conference on Supporting group work
CROSSROADS---Organizing for Fluidity? Dilemmas of New Organizational Forms
Organization Science
Fragmentation and choreography: caring for a patient and a chart during childbirth
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
How virtual teams use their virtual workspace to coordinate knowledge
ACM Transactions on Management Information Systems (TMIS)
Transcending Knowledge Differences in Cross-Functional Teams
Organization Science
Proceedings of the 30th ACM international conference on Design of communication
A narrative networks approach to understanding coordination practices in emergency response
Information and Organization
Keeping eyes on the prize: officially sanctioned rule breaking in mass collaboration systems
Proceedings of the 2013 conference on Computer supported cooperative work
Artifacts that organize: Delegation in the distributed organization
Information and Organization
Temporal Work in Strategy Making
Organization Science
Project dynamics and emergent complexity
Computational & Mathematical Organization Theory
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In our study of an interactive marketing organization, we examine how members of different communities perform boundary-spanning coordination work in conditions of high speed, uncertainty, and rapid change. We find that members engage in a number of cross-boundary coordination practices that make their work visible and legible to each other, and that enable ongoing revision and alignment. Drawing on the notion of a trading zone, we suggest that by engaging in these practices, members enact a coordination structure that affords cross-boundary coordination while facilitating adaptability, speed, and learning. We also find that these coordination practices do not eliminate jurisdictional conflicts, and often generate problematic consequences such as the privileging of speed over quality, suppression of difference, loss of comprehension, misinterpretation and ambiguity, rework, and temporal pressure. After discussing our empirical findings, we explore their implications for organizations attempting to operate in the uncertain and rapidly changing contexts of postbureaucratic work.