Patterns of contact and communication in scientific research collaboration
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
TeamWorkStation: towards a seamless shared workspace
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Computer Supported Cooperative Work
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Integrating Virtual and Physical Context to Support Knowledge Workers
IEEE Pervasive Computing
Group awareness in distributed software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Where the wild things work: capturing shared physical design workspaces
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Cognitive properties of a whiteboard: a case study in a trauma centre
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Coordination in Fast-Response Organizations
Management Science
Determining Implementation Expertise from Bug Reports
MSR '07 Proceedings of the Fourth International Workshop on Mining Software Repositories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
How and why people Twitter: the role that micro-blogging plays in informal communication at work
Proceedings of the ACM 2009 international conference on Supporting group work
Let's go from the whiteboard: supporting transitions in work through whiteboard capture and reuse
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The anatomy of a large-scale social search engine
Proceedings of the 19th international conference on World wide web
Collaboration in system administration
Communications of the ACM
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information needs of system administrators in information technology service factories
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
An Awareness Raising System to Support Cross-department Coordination in Matrix Organizations
Proceedings of the X Brazilian Symposium in Collaborative Systems
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This paper discusses the design of a social tool for cross-boundary communication, coordination, and information sharing in a large organization. Based on insights and requirements gathered in qualitative and quantitative studies conducted within the organization, the Live Corkboard, a virtual message board system enhanced with community features and text/history search is proposed as a tool to enhance communication, group awareness, and information sharing and reuse. We describe the requirements for our tool as well as how they influenced our design. The research was conducted in a large IT services delivery company which has recently changed its organizational structure from a customer-centered to a competency-centered model. Focus group evaluation results suggest that the tool will be useful to the employees in the organization.