Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Relational View of Information Seeking and Learning in Social Networks
Management Science
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
SmallBlue: People Mining for Expertise Search
IEEE MultiMedia
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Locating patient expertise in everyday life
Proceedings of the ACM 2009 international conference on Supporting group work
Bowling online: social networking and social capital within the organization
Proceedings of the fourth international conference on Communities and technologies
Bringing the field into focus: user-centered design of a patient expertise locator
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual factors for finding similar experts
Journal of the American Society for Information Science and Technology
A researcher expertise search system using ontology-based data mining
APCCM '10 Proceedings of the Seventh Asia-Pacific Conference on Conceptual Modelling - Volume 110
Do you know dis?: a user study of a knowledge discovery tool for organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
Best faces forward: a large-scale study of people search in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Foundations and Trends in Information Retrieval
Proceedings of the 30th ACM international conference on Design of communication
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
Mining expertise and interests from social media
Proceedings of the 22nd international conference on World Wide Web
Supporting exploratory people search: a study of factor transparency and user control
Proceedings of the 22nd ACM international conference on Conference on information & knowledge management
An Awareness Raising System to Support Cross-department Coordination in Matrix Organizations
Proceedings of the X Brazilian Symposium in Collaborative Systems
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It is well established that there is a need to find experts to get answers or advice. A variety of expertise locator tools have emerged to help locate the right person. But there is little systematic study on what people are really looking for when such systems are used and how external factors such as job role may shape that search. We conducted a study of 75 employees who were current users of an expertise locator system. An analysis of the reasons for their search revealed that people in client facing roles are primarily seeking to have a dialog with an expert, while others are just as likely to seek answers to technical questions. We also surveyed various tools for finding experts and found that corporate directories and personal networks were most often cited as alternatives to an expertise locator. We discuss the implications of these results for the design of tools for finding experts and expert knowledge.