More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Supporting informal communication via ephemeral interest groups
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Markets for attention: will postage for email help?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Leveraging digital backchannels to enhance user experience in electronically mediated communication
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Watching together: integrating text chat with video
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enhancing online personal connections through the synchronized sharing of online video
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Zync: the design of synchronized video sharing
Proceedings of the 2007 conference on Designing for User eXperiences
mimir: a market-based real-time question and answer service
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Locating patient expertise in everyday life
Proceedings of the ACM 2009 international conference on Supporting group work
Designing crowdsourcing community for the enterprise
Proceedings of the ACM SIGKDD Workshop on Human Computation
Supporting synchronous social q&a throughout the question lifecycle
Proceedings of the 20th international conference on World wide web
Clarifications and question specificity in synchronous social Q&A
CHI '13 Extended Abstracts on Human Factors in Computing Systems
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IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, including its scale of use (thousands of users per day), its usage model of employing large scale broadcast to strangers to initiate small group interactions, and the fact that it is a synchronous system used across multiple time zones. In this paper we characterize the use of ICT in its context, examine the activities for which it is used, the motivations of its users, and the values they derive from it. We also explore problems with the system, and look at the social and technical ways in which users deal with them.