Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Motives, hurdles, and dropouts
Communications of the ACM
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Effects of communication medium on interpersonal perceptions
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Electronic Mail
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 1 - Volume 1
Supporting the Virtual Organization: Implications for E-Mail Use and Policy
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 4 - Volume 4
We can see you: a study of communities' invisible people through reachout
Communities and technologies
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
ACM SIGGROUP Bulletin
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Invisible participants: how cultural capital relates to lurking behavior
Proceedings of the 15th international conference on World Wide Web
Weekend battle: an entertainment system for improving workers' motivation
Proceedings of the 2005 ACM SIGCHI International Conference on Advances in computer entertainment technology
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Conceptualizing and advancing research networking systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Self-Regulation in Instant Messaging IM: Failures, Strategies, and Negative Consequences
International Journal of e-Collaboration
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Collaboration plays a vital role in today's new business environment. Knowledge that resides within people's heads has become an invaluable resource. Many formal tools, such as e-mail or teamrooms, have been introduced to support formal collaboration and have been studied extensively. However, support for informal communication is still in its infancy. Much work has been done to analyze the functions that informal communication plays in the workplace. Recently, several studies have evaluated the roles that instant messaging (IM) plays in similar settings. Research shows that in the workplace, IM is used primarily for work-related purposes and accelerates the completion of important business tasks. Clearly, new tools that combine both formal and informal interaction can bring organizations tremendous rewards. ReachOut is a tool for semi-persistent collaboration and peer support developed by the Collaboration Technologies Group at the IBM Haifa Research Lab. This paper studies the role ReachOut plays in the workplace. We analyzed the collaboration activity of the community of IBM Haifa Labs employees who used ReachOut for a period of two months. As a result, we summarize the important functions played by tools that bridge between formal and informal communication in a workplace-based community.