Electronic mail and weak ties in organizations
Office Technology and People - Computer-Supported Cooperative Work
Evolving electronic communications network: an empirical assessment
Office Technology and People - Computer-Supported Cooperative Work
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Work group structures and computer support: a field experiment
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
A scientific methodology for MIS case studies
MIS Quarterly
The temporal structure of cooperative activity
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Cooperation, coordination and control in computer-supported work
Communications of the ACM
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
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Computer-Mediated Communication Systems: Status and Evaluation
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Defining the “virtualness” of groups, teams, and meetings
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Interaction and outeraction: instant messaging in action
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ACM SIGCAS Computers and Society
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Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
The experienced "sense" of a virtual community: characteristics and processes
ACM SIGMIS Database
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ICEC '04 Proceedings of the 6th international conference on Electronic commerce
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Temporality in Medical Work: Time also Matters
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Student-instructor communication: the role of email
Computers & Education
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Computers in Human Behavior
The influence of self-esteem and locus of control on perceived email-related stress
Computers in Human Behavior
Facilitating socio-pleasure as mediated by ubiquitous technology
Proceedings of the 13th Eurpoean conference on Cognitive ergonomics: trust and control in complex socio-technical systems
Media naturalness and compensatory encoding: The burden of electronic media obstacles is on senders
Decision Support Systems
Emotions in direct and remote social interaction: Getting through the spaces between us
Computers in Human Behavior
Sensitive cabbies: Ongoing sense-making within technology structuring
Information and Organization
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Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Patterns of email use by teachers and implications: A Singapore experience
Computers & Education
Vote and Be Heard: Adding Back-Channel Signals to Social Mirrors
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
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Computers in Human Behavior
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EC-TEL '09 Proceedings of the 4th European Conference on Technology Enhanced Learning: Learning in the Synergy of Multiple Disciplines
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Computers & Education
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Email Adoption, Diffusion, Use and Impact Within Small Firms: A Survey of UK Companies
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
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International Journal of Information Management: The Journal for Information Professionals
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Computers in Human Behavior
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The sometimes observed negative social effects of electronic communication technology are often attributed to the characteristics of the technology itself. Electronic mail, for instance, filters out personal and social cues and provides new capabilities not found in traditional media, and it has been argued that these factors have consequences such as “flaming” and depersonalization. Alternative theoretical perspectives on the impacts of information technology suggest that our ability to explain these outcomes might be enhanced by attending to users' intentional choices about how to use technology and to unpredictable technology usage patterns that emerge when users interact with the technology and each other. These alternative perspectives are examined in the context of an exploratory case study of a complex organization in which electronic mail was heavily used.Users were found to select email deliberately when they wished to avoid unwanted social interactions. At the same time, they actively took steps to avoid negative outcomes, such as depersonalization of their relationships with subordinates. However, despite their well-intentioned efforts, some negative social effects did occur that cannot entirely be attributed to the technological characteristics of electronic communication. Instead, they appear to be ironic side effects of users' thoughtful efforts to use email effectively. These results suggest the value of according a prominent role in explanations of technology impacts to users' intended and unintended technology uses. The results also imply that negative social effects from using electronic communication technology may not prove easy to eradicate, despite technological developments such as multimedia integration, and despite efforts to train users in the best email “etiquette.”