Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
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We can successfully identify the goodness of future mobile telecommunication options only if we consider mobility as one part of the landscape of contemporary communication tools, mobile or otherwise. We discuss a process for identifying opportunities by focusing on beneficial functional bridges between tools. The Dialogue Process, an adaptive online survey, was used to elicit users' opinions of the factors affecting their choices in the current market of communication tools. Fourteen factors were identified; five have universal appeal, nine others depend on a user's circumstances. To analyze these factors, a heuristic evaluation of each tool was used to build "suitability maps" and to examine how user needs are met by today's tools individually, in pairs, and in aggregate. This work represents a first step toward future "bridge building.