More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting distributed groups with a Montage of lightweight interactions
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Working with “constant interruption”: CSCW and the small office
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Computer-assisted reasoning in cluster analysis
Computer-assisted reasoning in cluster analysis
Space-scale diagrams: understanding multiscale interfaces
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Communications of the ACM
All talk and all action: strategies for managing voicemail messages
CHI 98 Cconference Summary on Human Factors in Computing Systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Presto: an experimental architecture for fluid interactive document spaces
ACM Transactions on Computer-Human Interaction (TOCHI)
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SCANMail: a voicemail interface that makes speech browsable, readable and searchable
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Distributed Work
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Experiments in social data mining: The TopicShop system
ACM Transactions on Computer-Human Interaction (TOCHI)
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Managing Long Term Communications: Conversation and Contact Management
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Conversation Map: An Interface for Very Large-Scale Conversations
Journal of Management Information Systems
People-to-People-to-Geographical-Places: The P3 Framework for Location-Based Community Systems
Computer Supported Cooperative Work
Toward bridge building: mapping the landscape of telecommunication tools
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
Email in personal information management
Communications of the ACM - Personal information management
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Recent shortcuts: using recent interactions to support shared activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Addressing constraints: multiple usernames task spillage and notions of identity
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Facemail: showing faces of recipients to prevent misdirected email
Proceedings of the 3rd symposium on Usable privacy and security
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Asynchronous remote medical consultation for Ghana
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Keeping in touch by technology: maintaining friendships after a residential move
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lost in translation: investigating the ambiguity of availability cues in an online media space
Behaviour & Information Technology
Network patterns: designing effective user interfaces for connections management at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
Message Flow: Design and Architecture of a Message Flow Management System
KES '07 Knowledge-Based Intelligent Information and Engineering Systems and the XVII Italian Workshop on Neural Networks on Proceedings of the 11th International Conference
Team analytics: understanding teams in the global workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Socs: increasing social and group awareness for Wikis by example of Wikipedia
WikiSym '08 Proceedings of the 4th International Symposium on Wikis
User interface models for the cloud
UIST '10 Adjunct proceedings of the 23nd annual ACM symposium on User interface software and technology
Gérer son information personnelle au moyen de la navigation par facettes
Conference Internationale Francophone sur I'Interaction Homme-Machine
Groups without tears: mining social topologies from email
Proceedings of the 16th international conference on Intelligent user interfaces
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enterprise search through automatic synthesis of tag clouds
COMPUTE '11 Proceedings of the Fourth Annual ACM Bangalore Conference
MUSE: reviving memories using email archives
Proceedings of the 24th annual ACM symposium on User interface software and technology
Predicting tie strength in a new medium
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Finding someone in my social directory whom i do not fully remember or barely know
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Using physical-social interactions to support information re-finding
CHI '12 Extended Abstracts on Human Factors in Computing Systems
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Modern work is a highly social process, offering many cues for people to organize communication and access information. Shared physical workplaces provide natural support for tasks such as (a) social reminding about communication commitments and keeping track of collaborators and friends, and (b) social data mining of local expertise for advice and information. However, many people now collaborate remotely using tools such as email and voicemail. Our field studies show that these tools do not provide the social cues needed for group work processes. In part, this is because the tools are organized around messages, rather than people. In response to this problem, we created ContactMap, a system that makes people the primary unit of interaction. ContactMap provides a structured social desktop representation of users' important contacts that directly supports social reminding and social data mining. We conducted an empirical evaluation of ContactMap, comparing it with traditional email systems, on tasks suggested by our fieldwork. Users performed better with ContactMap and preferred ContactMap for the majority of these tasks. We discuss future enhancements of our system and the implications of these results for future communication interfaces and for theories of mediated communication.