Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Gendered by design?: information technology and office systems
Gendered by design?: information technology and office systems
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Sociology, CSCW, and working with customers
The social and interactional dimensions of human-computer interfaces
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
New Technology and Practical Police Work: The Social Context of Technical Innovation
New Technology and Practical Police Work: The Social Context of Technical Innovation
Technomethodology: paradoxes and possibilities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting others to get it right: an ethnography of design work in the fashion industry
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
TeleNotes: managing lightweight interactions in the desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Long-term interaction: learning the 4 Rs
Conference Companion on Human Factors in Computing Systems
From Web press to Web pressure: multimedia representations and multimedia publishing
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Paper as an analytic resource for the design of new technologies
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Communication, action and history
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
From workplace to development: what have we learned so far and where do we go?
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
MEDIATE: video as a first-order datatype
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
At home with the technology: an ethnographic study of a set-top-box trial
ACM Transactions on Computer-Human Interaction (TOCHI)
The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW
Computer Supported Cooperative Work
Landscapes of Practice: Bricolage as a Method for Situated Design
Computer Supported Cooperative Work
Applying patterns of cooperative interaction to work (re)design: e-government and planning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories?
Computer Supported Cooperative Work
Before Getting There: Potential and Actual Collaboration
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Orchestrating a mixed reality game 'on the ground'
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design in the absence of practice: breaching experiments
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Moving with the times: IT research and the boundaries of CSCW
Computer Supported Cooperative Work
The uses of paper in commercial airline flight operations
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Finding patterns in the fieldwork
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Informing the development of calendar systems for domestic use
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Exploring support for knowledge management in mobile work
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Managing currents of work: multi-tasking among multiple collaborations
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Unpacking the social dimension of external interruptions
Proceedings of the 2007 international ACM conference on Supporting group work
On the design of potential collaboration spaces
International Journal of Computer Applications in Technology
Projected cognition: capturing intent in descriptions of complex interaction
Proceedings of the 7th ACM conference on Designing interactive systems
Lost in translation: investigating the ambiguity of availability cues in an online media space
Behaviour & Information Technology
"Are you watching this film or what?": interruption and the juggling of cohorts
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
Human-Computer Interaction
Multiple carets, multiple screens and multi-tasking: new behaviours with multiple computers
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 1
Radio dispatchers' interruption recovery strategies
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Conveying identity with mobile content
Personal and Ubiquitous Computing
Design ideas for IT in public spaces
Personal and Ubiquitous Computing
Twitter, sensors and UI: robust context modeling for interruption management
UMAP'10 Proceedings of the 18th international conference on User Modeling, Adaptation, and Personalization
Supporting the management of multiple activities in mobile collaborative working environments
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
Scheduling with preemption for incident management: when interrupting tasks is not such a bad idea
Proceedings of the Winter Simulation Conference
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Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large-scale and highly specific systems, consequently ignoring the small office within which many people spend much of their working lives and which is a major site for the introduction and implementation of IT. This paper is concerned with a “quick and dirty” ethnographic study of a small office that was considering the introduction of greater levels of IT. Generic features of office work are outlined: the process of work in a small office and its recurrent features, notably the massive volume of paperwork; the importance of local knowledge in the accomplishment of work; and the phenomenon of “constant interruption.” This paper suggests that despite the obvious contrasts with work settings analysed in other ethnographic studies, similar features of cooperative work can be observed in the small office. It further suggests that the issues of cooperation and the sociality of work cannot be ignored even in small-scale system design.