Sociology, CSCW, and working with customers

Working with “constant interruption”: CSCW and the small office

CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work

The Zephyr Help Instance: promoting ongoing activity in a CSCW system

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Recognising “success” and “failure”: evaluating groupware in a commercial context

GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge

Getting to know the 'customer in the machine'

GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work

Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW

ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work

Human communication in customer-agent-computer interaction: Face-to-face versus over telephone

Computers in Human Behavior

The Concept of `Work' in CSCW

Computer Supported Cooperative Work

Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales

International Journal of Technology and Human Interaction