Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Cooperation, coordination and control in computer-supported work
Communications of the ACM
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Working with “constant interruption”: CSCW and the small office
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The coordination of work activities: cooperation and conflict in a hospital context
Computer Supported Cooperative Work
Do categories have politics? The language/action perspective reconsidered
Human values and the design of computer technology
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
CAVEAT Exemplar: Participatory Design in aNon-Profit Volunteer Organisation
Computer Supported Cooperative Work
Ambiguity as a resource for design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
Participatory design in community computing contexts: tales from the field
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Communication chains and multitasking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The cost of interrupted work: more speed and stress
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designs on dignity: perceptions of technology among the homeless
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Interorganizational coordination and awareness in a nonprofit ecosystem
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring mobile technologies for the urban homeless
CHI '10 Extended Abstracts on Human Factors in Computing Systems
A tale of two publics: democratizing design at the margins
Proceedings of the 8th ACM Conference on Designing Interactive Systems
Designing a phone broadcasting system for urban sex workers in India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Homebrew databases: complexities of everyday information management in nonprofit organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Infrastructures for low-cost laptop use in Mexican schools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publics in practice: ubiquitous computing at a shelter for homeless mothers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards interoperability in municipal government: a study of information sharing practices
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Technology in Protestant Ministry
Computer Supported Cooperative Work
Adapting collaborative radiological practice to low-resource environments
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participation and publics: supporting community engagement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Act collectively: opportunities for technologies to support low-income children with asthma
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Studying social technologies and communities of volunteers in emergency management
Proceedings of the 6th International Conference on Communities and Technologies
It takes a network to get dinner: designing location-based systems to address local food needs
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
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Nonprofit social service organizations provide the backbone of social support infrastructure in the U.S. and around the world. As the ecology of information exchange moves evermore digital, nonprofit organizations with limited resources and expertise struggle to keep pace. We present a qualitative investigation of two nonprofit outreach centers providing service to the homeless in a U.S. metropolitan city. Despite similar goals shared by these organizations, apparent differences in levels of computerization, volunteerism, and organizational structure demonstrate the challenges in attempting to adopt technology systems when resources and technical expertise are highly constrained.