Who's in charge here?: Cooperative work and authority negotiation in police helicopter missions
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
A use of drawing surfaces in different collaborative settings
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Coping with human errors through system design: implications for ecological interface design
International Journal of Man-Machine Studies
SIBYL: a tool for managing group design rationale
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
An ethnographic study of distributed problem solving in spreadsheet development
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
The workaday world as a paradigm for CSCW design
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Technology for intellectual teamwork: perspectives on research and design
Intellectual teamwork
The technology of team navigation
Intellectual teamwork
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Concurrent editing: the group's interface
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
Requirements for technology in complex environments: tasks and interaction in a city dealing room
ACM SIGOIS Bulletin - Special issue: “Do users get what they want?” (DUG'93)
ACM SIGGROUP Bulletin - Special issue: enterprise modelling: case studies and business process re-engineering
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Evaluating the network and usability characteristics of virtual reality conferencing
BT Technology Journal
Dependable domestic systems design: A socio-technical approach
Interacting with Computers
Multimodal multiplayer tabletop gaming
Computers in Entertainment (CIE) - Interactive TV
Discussion: 57 Varieties of Activity Theory
Interacting with Computers
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Text-based on-line conferencing: a conceptual and empirical analysis using a minimal prototype
Human-Computer Interaction
Representations and user-developer interaction in cooperative analysis and design
Human-Computer Interaction
Announcing activity: design and evaluation of an intentionally enriched awareness service
Human-Computer Interaction
Computer-supported access control
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Antecedents of awareness in virtual teams
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Supporting ad-hoc re-planning and shareability at large-scale events
Proceedings of the 16th ACM international conference on Supporting group work
Journal of Biomedical Informatics
Designing virtual environments to support collaborative work in real spaces
Journal of Web Engineering
Models of Collaboration as the Foundation for Collaboration Technologies
Journal of Management Information Systems
Procedings of the Second Conference on Creativity and Innovation in Design
An ambient workplace for raising awareness of internet-based cooperation
CDVE'06 Proceedings of the Third international conference on Cooperative Design, Visualization, and Engineering
Verbal coordination in first person shooter games
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
PLATO: a coordination framework for designers of multi-player real-time digital games
Proceedings of the International Conference on the Foundations of Digital Games
Co-operative work practices and knowledge sharing issues: A comparison of viewpoints
International Journal of Information Management: The Journal for Information Professionals
Collaborative brushing and linking for co-located visual analytics of document collections
EuroVis'09 Proceedings of the 11th Eurographics / IEEE - VGTC conference on Visualization
Performance-Led Research in the Wild
ACM Transactions on Computer-Human Interaction (TOCHI) - Special Issue of “The Turn to The Wild”
How social cues shape task coordination and communication
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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Despite technical advances in CSCW over the past few years we still have relatively little understanding of the organisation of collaborative activity in real world, technologically supported, work environments. Indeed, it has been suggested that the failure of various technological applications may derive from its relative insensitivity to ordinary work practice and situated conduct. In this paper we discuss the possibility of utilising recent developments within social science, and in particular the naturalistic analysis of organisational conduct and interpersonal communication, as a basis for the design and development of tools and technologies to support collaborative work. Focussing on the Line Control Rooms on London Underground, a complex multimedia environment in transition, we begin to explicate the informal work practices and procedures whereby personnel systematically communicate information and coordinate a disparate collection of tasks and activities. These empirical investigations form the foundation to the design of new tools to support collaborative work in Line Control Rooms; technologies which will be sensitive to the ordinary conduct and practical skills of organisational personnel in the London Underground.