Reflections on value: policy makers evaluate federal information systems
Public Administration Review - Special issue: public management information systems
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Cooperation, coordination and control in computer-supported work
Communications of the ACM
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Network Communities: Something Old, Something New, Something Borrowed …
Computer Supported Cooperative Work - Special issue on interaction and collaboration in MUDs
Designing for the dynamics of cooperative work activities
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Building bridges: customisation and mutual intelligibility in shared category management
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The geography of coordination: dealing with distance in R&D work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Rating the impact of new technologies on democracy
Communications of the ACM
ICTs, bureaucracies, and the future of democracy
Communications of the ACM
Not-for-profits in the democratic polity
Communications of the ACM
Power, politics, and MIS implementation
Communications of the ACM
Distance, dependencies, and delay in a global collaboration
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Automated welfare client-tracking and service integration: the political economy of computing
Communications of the ACM
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
Making by making strange: Defamiliarization and the design of domestic technologies
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Medium versus mechanism: supporting collaboration through customisation
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Tensions across the scales: planning infrastructure for the long-term
Proceedings of the 2007 international ACM conference on Supporting group work
Growing an infrastructure: the role of gateway organizations in cultivating new communities of users
Proceedings of the 2007 international ACM conference on Supporting group work
Representing community: knowing users in the face of changing constituencies
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Charitable technologies: opportunities for collaborative computing in nonprofit fundraising
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Human–Computer Interaction and Global Development
Foundations and Trends in Human-Computer Interaction
Homebrew databases: complexities of everyday information management in nonprofit organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publics in practice: ubiquitous computing at a shelter for homeless mothers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards interoperability in municipal government: a study of information sharing practices
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Participation and publics: supporting community engagement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '13 Extended Abstracts on Human Factors in Computing Systems
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The use of ICTs in the public sector has long been touted for its potential to transform the institutions that govern and provide social services. The focus, however, has largely been on systems that are used within particular scales of the public sector, such as at the scale of state or national government, the scale of regional or municipal entity, or at the scale of local service providers. The work presented here takes aim at examining ICT use that crosses these scales of influence and accountability. We report on a year long ethnographic investigation conducted at a variety of social service outlets to understand how a shared information system crosses the boundaries of these very distinct organizations. We put forward that such systems are central to the work done in the public sector and represent a class of collaborative work that has gone understudied.