Fearless cards: addressing emotional barriers to computer learning among extremely marginalized populations

Authors:
Ricardo Gomez;Ivette Bayo;Philip J. Reed;Cong Wang;Marisol Silva
Affiliations:
University of Washington, Seattle, WA, USA;University of Washington, Seattle, Washington, USA;University of Washington, Seattle, Washington, USA;University of Washington, Seattle, Washington, USA;University of Washington, Seattle, Washington, USA
Venue:
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Year:
2013

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Abstract

We present a prototype for Fearless Cards, a novel design to help underserved communities such as Hispanic day laborers overcome emotional barriers to learn computer and internet use. Hispanic day laborers experience strong emotional barriers in addition to lacking technical skills: fear, anxiety, lack of self-confidence, and limited English language skills. Through an iterative process of design and testing we developed Fearless Cards, a set of basic computer literacy instructions that are bilingual, familiar, and easy to use. Fearless Cards help reach the deep pockets of exclusion and allow extremely marginalized populations such as immigrant day laborers gain self-confidence and overcome emotional barriers that prevent them from starting to use computers and the internet to meet their daily needs.