Speakeasy: overcoming barriers and promoting community development in an immigrant neighborhood

Authors:
Tad Hirsch;Jeremy Liu
Affiliations:
Massachusetts Institute of Technology, Cambridge, MA;Asian Community Development Corporation, Boston, MA
Venue:
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Year:
2004

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Abstract

Speakeasy is an integrated web and telephone service that connects immigrants with multilingual volunteers who answer questions, give advice, and provide language interpretation. This system has been designed to improve access to social services and to promote community development and civic engagement in Boston's Chinatown neighborhood. This paper presents an overview of the Speakeasy system, a discussion of the design process that lead to its creation, and consideration of how interactive systems can contribute to ongoing community development efforts. The use of mobile telephones to create new forms of civic engagement is also discussed.