VoiceNotes: a speech interface for a hand-held voice notetaker
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Characterizing browsing strategies in the World-Wide Web
Proceedings of the Third International World-Wide Web conference on Technology, tools and applications
Task complexity affects information seeking and use
Information Processing and Management: an International Journal
Web usability and age: how design changes can improve performance
CUU '03 Proceedings of the 2003 conference on Universal usability
Towards a practical measure of hypertext usability
Interacting with Computers
Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
ClassSearch: facilitating the development of web search skills through social learning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Open-card sort to explain why low-literate usersabandon their web searches early
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
The search dashboard: how reflection and comparison impact search behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interactive visualization for low literacy users: from lessons learnt to design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
NDM'09 Proceedings of the 9th Bi-annual international conference on Naturalistic Decision Making
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Search engine accessibility for low-literate users
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems
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This study was part of research into understanding the nature of how low literacy users search for and retrieve information, and to therefore develop systems and user interface designs that would empower low literacy users to find information they need in the rapidly evolving e-government and e-social services environment. We compared information search and retrieval performance between high and low literacy users of a Citizens Advice Bureau information kiosk system in the UK. The kiosk provided self-help information in a number of social services areas. Six high literacy and six low literacy users were presented with information search tasks classified as having low, medium and high complexity. Key results indicate that (i) low literacy users take eight times more time than high literacy users to complete an information search task, and yet were significantly less accurate, (ii) low literacy users on average spent one-third more time on a web page than high literacy users, but did not seem to be informed by it, (iii) low literacy users employed a much less focused information search strategy than high literacy users visiting eight times more web pages in total, (iv) low literacy users back-tracked 13 times more frequently than high literacy users, and are four times more likely to re-visit web pages, and (v) low literacy users are 13 times more likely to be lost than high literacy users.