Towards interoperability in municipal government: a study of information sharing practices

Authors:
Stacy F. Hobson;Rangachari Anand;Jeaha Yang;Juhnyoung Lee
Affiliations:
IBM T. J. Watson Research Center, Hawthorne, New York;IBM T. J. Watson Research Center, Hawthorne, New York;IBM T. J. Watson Research Center, Hawthorne, New York;IBM T. J. Watson Research Center, Hawthorne, New York
Venue:
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Year:
2011

Citing 10
Cited 0

Collaborative computing: collaboration first, computing second

Communications of the ACM
Integration of information retrieval and database management in support of multimedia police work

Journal of Information Science
Information Sharing between and within Governments

Information Sharing between and within Governments
The Value of Information Sharing in a Two-Level Supply Chain

Management Science
Interoperability in E-Government: More than Just Smart Middleware

HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
Information Quality as a Common Ground for Key Players in e-Government Integration and Interoperability

HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
A strategic analysis of inter organizational information sharing

Decision Support Systems
The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers

Proceedings of the 2008 ACM conference on Computer supported cooperative work
Across boundaries of influence and accountability: the multiple scales of public sector information systems

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Municipal Shared Services Cloud

SRII '11 Proceedings of the 2011 Annual SRII Global Conference

Quantified Score

Hi-index	0.00

Visualization

Abstract

Municipal governments rely heavily on the sharing of data between departments as a means to provide high-quality and timely service to its citizens. Common tasks such as parcel renovations require the involvement of multiple departments such as Building, Planning, Zoning, Assessment and Tax to achieve the ultimate goals. However, the software applications used to support the work of these departments are provided by independent software vendors and are not integrated with one another. Therefore, municipal employees rely heavily on manual methods for data sharing. We conducted a study of 12 municipal governments to understand their information sharing needs and practices. We focused on the interaction and information sharing within and between municipal departments. Our findings can be used to shape future research on e-government initiatives and interoperability of municipal applications.