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Plans and situated actions: the problem of human-machine communication
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CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Unpacking collaboration: the interactional organisation of trading in a city dealing room
Computer Supported Cooperative Work
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
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User interface design for programmers
Designing Collaborative Systems: A Practical Guide to Ethnography
Designing Collaborative Systems: A Practical Guide to Ethnography
Basic Concepts and Taxonomy of Dependable and Secure Computing
IEEE Transactions on Dependable and Secure Computing
Supporting Requirements with Video-Based Analysis
IEEE Software
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Socially dependable design: The challenge of ageing populations for HCI
Interacting with Computers
Dependable computing: concepts, limits, challenges
FTCS'95 Proceedings of the Twenty-Fifth international conference on Fault-tolerant computing
Edutainment '09 Proceedings of the 4th International Conference on E-Learning and Games: Learning by Playing. Game-based Education System Design and Development
Exploring the problem domain: a socio-technical ICT design for the developing world
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Proceedings of the 3rd international conference on Intercultural collaboration
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
Assistive living robot: a remotely controlled robot for older persons living alone
Proceedings of the 6th International Conference on PErvasive Technologies Related to Assistive Environments
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This paper describes a model that defines the attributes of domestic systems that lead to system dependability and a user-oriented specification method for support systems based on this model. We start by discussing technical dependability models and discuss how these have to be extended for use in a domestic context. We present an extended dependability model based on a socio-technical perspective. This extends the technical notion of dependability to take into account fitness for purpose, acceptability and adaptability. We then go on to discuss MDDS - a questionnaire-based method that reflects the socio-technical dependability model. It is intended for use by social care professionals who are specifying and designing support systems for older or disabled people. MDDS provides a basis for examining a design from a dependability perspective. We illustrate the use of the method and conclude with a discussion of its qualitative evaluation.