Design of a multi-media vehicle for social browsing
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
The workaday world as a paradigm for CSCW design
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Groupware: some issues and experiences
Communications of the ACM
The Portland experience: a report on a distributed research group
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Software requirements: objects, functions, and states
Software requirements: objects, functions, and states
Object-oriented modeling and design
Object-oriented modeling and design
Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Iterative design of video communication systems
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Looking at ourselves: an examination of the social organisation of two research laboratories
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Object-oriented analysis and design with applications (2nd ed.)
Object-oriented analysis and design with applications (2nd ed.)
Locating systems at work: implications for the development of active badge applications
Interacting with Computers
The object advantage: business process reengineering with object technology
The object advantage: business process reengineering with object technology
Integrating communication, cooperation, and awareness: the DIVA virtual office environment
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Technomethodology: paradoxes and possibilities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Corona: a communication service for scalable, reliable group collaboration systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
A usability study of awareness widgets in a shared workspace groupware system
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting social awareness @ work design and experience
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Models of work practice: can they support the analysis of system designs?
Conference Companion on Human Factors in Computing Systems
AROMA: abstract representation of presence supporting mutual awareness
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Timewarp: techniques for autonomous collaboration
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
UML distilled: applying the standard object modeling language
UML distilled: applying the standard object modeling language
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Requirements Engineering: A Good Practice Guide
Requirements Engineering: A Good Practice Guide
Viewpoints: principles, problems and a practical approach to requirements engineering
Annals of Software Engineering
Viewpoints for Requirements Elicitation: A Practical Approach
ICRE '98 Proceedings of the 3rd International Conference on Requirements Engineering: Putting Requirements Engineering to Practice
Presenting ethnography in the requirements process
RE '95 Proceedings of the Second IEEE International Symposium on Requirements Engineering
Object-Oriented Software Engineering: A Use Case Driven Approach
Object-Oriented Software Engineering: A Use Case Driven Approach
Design for privacy in ubiquitous computing environments
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
A spatial model of interaction in large virtual environments
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Unpacking collaboration: the international organization of trading in a city dealing room
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Supporting cooperative awareness with local event mechanisms: the groupdesk system
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Supporting groupware conventions through contextual awareness
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
The Communication Bottleneck in Knitwear Design: Analysis and Computing Solutions
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Software Engineering: Community and Culture
IEEE Software
International Journal of Human-Computer Studies
EC-Web 2001 Proceedings of the Second International Conference on Electronic Commerce and Web Technologies
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
A general approach to ethnographic analysis for systems design
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
Ethnographically-informed empirical studies of software practice
Information and Software Technology
Finding patterns in the fieldwork
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
How Can I Help You? Call Centres, Classification Work and Coordination
Computer Supported Cooperative Work
Dependable domestic systems design: A socio-technical approach
Interacting with Computers
Introduction to this special issue on representations in interactive systems development
Human-Computer Interaction
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
Designing Technology as an Embedded Resource for Troubleshooting
Computer Supported Cooperative Work
People-Oriented Programming: From Agent-Oriented Analysis to the Design of Interactive Systems
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Designing with ethnography: An integrative approach to CSCW design
Advanced Engineering Informatics
Fieldwork for requirements: Frameworks for mobile healthcare applications
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
Auto-ethnography: problems, pitfalls and promise
HCIEd'09 Proceedings of the 2009 international conference on HCI Educators: playing with our Education
Understanding socially oriented roles and goals through motivational modelling
Journal of Systems and Software
Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems
International Journal of Knowledge and Systems Science
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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This article is concerned with how to represent. in system design the kinds of features of work settings as reported by ethnographic studies of work. Various researchers and practitioners have found that ethnomethodological analyses of work settings can provide useful insights to the work processes and settings in which system design is interested. Previously at Lancaster University, we examined ways in which ethnography can be used in the design process and how the results of ethnographic analyses can be presented in such a way as to be useful components of the design process. This article reflects an effort to approach these methodological issues from a different perspective. It examines how the lessons learned from ethnographic studies can be reflected in the design process itself and in particular how standardized design artifacts (e.g., models, documents) can express the type of information that ethnographic studies produce. The article focuses on how ethnographic analyses can influence the main representational artifact in systems design--the model of the system being developed. we examine how the Unified Modeling Language for object-oriented design can be used to express information about awareness in cooperative systems.