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The technology of team navigation
Intellectual teamwork
Ethnographically-informed systems design for air traffic control
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Cognitive systems engineering
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International Journal of Human-Computer Studies
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Communications of the ACM
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Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
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ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Putting ethnography to work: the case for a cognitive ethnography of design
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Using while moving: HCI issues in fieldwork environments
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction with mobile systems
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Procedures in complex systems: the airline cockpit
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Informing the specification of a large-scale socio-technical system with models of human activity
REFSQ'07 Proceedings of the 13th international working conference on Requirements engineering: foundation for software quality
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Observation and analysis of work and computer systems in context can provide valuable information for the evaluation, design and further development of computer systems; however, there are still questions regarding the analysis and utilization of information from field studies. In particular, from a design viewpoint, it is necessary to be able to move from the extensive observational data that is often collected during a field study to information that is relevant for design. In this paper, we discuss the use of theories and models of human-machine interaction to guide the analysis of information gathered during field studies, and illustrate the application of an artefact-based theory with the results from two different and independently conducted case studies. This approach was valuable in structuring information collected in flexible environments, in which models that rely on the normative procedures found in more causal environments may be less useful. In addition to shaping the interpretation of data from the two studies, the use of an artefact-based theory also proved useful in integrating results across the two field studies, to suggest more domain-independent design criteria.