Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
The computer reaches out: the historical continuity of interface design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Apertos reflective operating system: the concept and its implementation
OOPSLA '92 conference proceedings on Object-oriented programming systems, languages, and applications
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Sociologists can be surprisingly useful in interactive systems design
HCI'92 Proceedings of the conference on People and computers VII
Subject-oriented programming: a critique of pure objects
OOPSLA '93 Proceedings of the eighth annual conference on Object-oriented programming systems, languages, and applications
Talking through design: requirements and resistance in cooperative prototyping
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Working with “constant interruption”: CSCW and the small office
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Computer Supported Cooperative Work
The social and interactional dimensions of human-computer interfaces
The social and interactional dimensions of human-computer interfaces
Representing the user: notes on the disciplinary rhetoric of human-computer interaction
The social and interactional dimensions of human-computer interfaces
The social and interactional dimensions of human-computer interfaces
Unpacking collaboration: the interactional organisation of trading in a city dealing room
Computer Supported Cooperative Work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
A simple and unifying approach to subjective objects
Theory and Practice of Object Systems - Special issue on subjectivity in object-oriented systems
Paper as an analytic resource for the design of new technologies
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Accounting for system behavior: representation, reflection, and resourceful action
Computers and design in context
The Art of the Metaobject Protocol
The Art of the Metaobject Protocol
Beyond the Black Box: Open Implementation
IEEE Software
ECOOP '93 Proceedings of the 7th European Conference on Object-Oriented Programming
Predicate Dispatching: A Unified Theory of Dispatch
ECCOP '98 Proceedings of the 12th European Conference on Object-Oriented Programming
Supporting the design process within an organisational context
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Unpacking collaboration: the international organization of trading in a city dealing room
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Doing software development: occasions for automation and formalisation
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Presto: an experimental architecture for fluid interactive document spaces
ACM Transactions on Computer-Human Interaction (TOCHI)
The Communication Bottleneck in Knitwear Design: Analysis and Computing Solutions
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Proceedings of the second Nordic conference on Human-computer interaction
Imagining and experiencing in design, the role of performances
Proceedings of the second Nordic conference on Human-computer interaction
International Journal of Human-Computer Studies
A Reflective CSCL Environment with Foundations Based on the Activity Theory
ITS '00 Proceedings of the 5th International Conference on Intelligent Tutoring Systems
Co-realisation: towards a principled synthesis of ethnomethodology and participatory design
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
The Gift of the Gab?: A Design OrientedSociology of Young People's Use of Mobiles
Computer Supported Cooperative Work
Enabling physical collaboration in industrial settings by designing for embodied interaction
Proceedings of the Latin American conference on Human-computer interaction
Making sense of collaboration: the challenge of thinking together in global design teams
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Introduction to multiple and collaborative tasks
ACM Transactions on Computer-Human Interaction (TOCHI)
What we talk about when we talk about context
Personal and Ubiquitous Computing
Serviceflow beyond workflow? IT support for managing inter-organizational service processes
Information Systems - Special issue: The 14th international conference on advanced information systems engineering (CAiSE*02)
FingerPrint: supporting social awareness in a translucent sensor-mediated cue-based environment
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Personal and Ubiquitous Computing
Incorporating ideas from computer-supported cooperative work
Journal of Biomedical Informatics
Behind the help desk: evolution of a knowledge management system in a large organization
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Where am I and who am I?: issues in collaborative technical help
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Human-Scale Systems in Responsive Environments
IEEE MultiMedia
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Helping in collaborative activity regulation: modeling regulation scenarii
IHM 2003 Proceedings of the 15th French-speaking conference on human-computer interaction on 15eme Conference Francophone sur l'Interaction Homme-Machine
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Investigating health management practices of individuals with diabetes
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Gestion de l'inter-activités pour le support au développement logiciel coopératif
IHM 2005 Proceedings of the 17th international conference on Francophone sur l'Interaction Homme-Machine
Visualizing writing activity as knowledge work: challenges & opportunities
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Emergent temporal behaviour and collaborative work
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Investigating and supporting health management practices of individuals with diabetes
Proceedings of the 1st ACM SIGMOBILE international workshop on Systems and networking support for healthcare and assisted living environments
How Can I Help You? Call Centres, Classification Work and Coordination
Computer Supported Cooperative Work
Permutations of cooperative work practices: a study of two oncology clinics
Proceedings of the 2007 international ACM conference on Supporting group work
The gospel of knowledge management in and out of a professional community
Proceedings of the 2007 international ACM conference on Supporting group work
Unpacking Tasks: The Fusion of New Technology with Instructional Work
Computer Supported Cooperative Work
A research study on the use of the internet and its influence on human interaction
EATIS '07 Proceedings of the 2007 Euro American conference on Telematics and information systems
Scrum down: a software engineer and a sociologist explore the implementation of an agile method
Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
Reflecting on the invisible: understanding end-user perceptions of ubiquitous computing
UbiComp '08 Proceedings of the 10th international conference on Ubiquitous computing
Performing perception—staging aesthetics of interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
Prototyping praxis: constructing computer systems and building belief
Human-Computer Interaction
Seeking a foundation for context-aware computing
Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames
Computer Supported Cooperative Work
Diagnostic Reasoning in the Use of Travel Management System
Computer Supported Cooperative Work
Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work
Computer Supported Cooperative Work
Usability is the best policy: public policy and the lived experience of transport systems in London
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 1
On a Mission without a Home Base: Conceptualizing Nomadicity in Student Group Work
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Security automation considered harmful?
NSPW '07 Proceedings of the 2007 Workshop on New Security Paradigms
New Sociotechnical Insights in Interaction Design
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Making sense of shared knowledge
CSCL '02 Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community
Constructing collaborative pedagogical situations in classrooms: a scenario and role based approach
CSCL '02 Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community
Workflow agents versus expert systems: Problem solving methods in work systems design
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Fieldwork for requirements: Frameworks for mobile healthcare applications
International Journal of Human-Computer Studies
Doing community: co-construction of meaning and use with interactive information kiosks
UbiComp'06 Proceedings of the 8th international conference on Ubiquitous Computing
Auto-ethnography: problems, pitfalls and promise
HCIEd'09 Proceedings of the 2009 international conference on HCI Educators: playing with our Education
Enough power to move: dimensions for representing energy availability
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
At home with agents: exploring attitudes towards future smart energy infrastructures
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Wild in the Laboratory: A Discussion of Plans and Situated Actions
ACM Transactions on Computer-Human Interaction (TOCHI) - Special Issue of “The Turn to The Wild”
Computational Coordination Mechanisms: A tale of a struggle for flexibility
Computer Supported Cooperative Work
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Over the past 10 years, the use of sociological methods and sociological reasoning have become more prominent in the analysis and design of interactive systems. For a variety of reasons, one form of sociological inquiry-ethnomethodology-has become something of a favored approach. Our goal in this article is to investigate the consequences of approaching system design from the ethnomethodological perspective. In particular, we are concerned with how ethnomethodology can take a foundational place in the very notion of system design, rather than simply being employed as a resource in aspects of the process, such as requirements elicitation and specification. We begin by outlining the basic elements of ethnomethodology and discussing the place that it has come to occupy in computer-supported cooperative work and, increasingly, in human-computer interaction. We discuss current approaches to the use of ethnomethodology in systems design, and we point to the contrast between the use of ethnomethodology for critique and for design. Currently, understandings of how to use ethnomethodology as a primary aspect of system design are lacking. We outline a new approach and present an extended example of its use. This approach takes as its starting point a relationship between ethnomethodology and system design that is a foundational, theoretical matter rather than simply one of design practice and process. From this foundation, we believe, emerges a new model of interaction with computer systems, which is based on ethnomethodological perspectives on everyday human social action.