Unpacking collaboration: the international organization of trading in a city dealing room

Authors:
Christian Heath;Marina Jirotka;Paul Luff;Joh Hindmarsh
Affiliations:
University of Surrey, University of Oxford and Cambridge EuroPARC, UK;University of Surrey, University of Oxford and Cambridge EuroPARC, UK;University of Surrey, University of Oxford and Cambridge EuroPARC, UK;University of Surrey, University of Oxford and Cambridge EuroPARC, UK
Venue:
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Year:
1993

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Abstract

It is increasingly recognised that whilst CSCW has led to a number of impressive technological developments, examples of successful applications remain few. In part, this may be due to our relative ignorance of the organisation of real world, cooperative activity. Focusing on share trading in a securities house in the City of London, we explore the interactional organisation of particular tasks and the ways in which dealers interweave individual and collaborative activity. These observations suggest ways in which we might reconsider a number of central concepts in CSCW and begin to draw design implications from naturalistic studies of work and interaction.