Interactional Resources for the Support of Collaborative Activities: Common Problems in the Design of Technologies to Support Groups and Communities

  • Authors:
  • Paul Luff;Marina Jirotka

  • Affiliations:
  • -;-

  • Venue:
  • Community Computing and Support Systems, Social Interaction in Networked Communities [the book is based on the Kyoto Meeting on Social Interaction and Communityware, held in Kyoto, Japan, in June 1998]
  • Year:
  • 1998

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Abstract

A typical challenge for designers of technologies to support groups and communities is how to support the early stages of interaction and collaboration. Whether the system is for individuals in an organisational setting or for more 'diverse and amorphous groups of people', a common problem is for the technology to facilitate individuals getting together to accomplish more focused collaborative activities. In this paper we will explore how in work settings, individuals use various resources including talk and visual conduct to move into participation with others around an artefact. Explicating these interactional resources offers some useful insights into the requirements of technologies to support emergent interactions. It also reveals that in everyday work settings participation and interaction can be amorphous and diverse.