Working within the design process: supporting effective and efficient design
Designing interaction
Case: Using Software Development Tools
Case: Using Software Development Tools
How decisions happen in organizations
Human-Computer Interaction
An organisational account of the question “do users get what they want?”
ACM SIGOIS Bulletin - Special issue: “Do users get what they want?” (DUG'93)
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Investigating annotation in electronic paper-prototypes
DSVIS'05 Proceedings of the 12th international conference on Interactive Systems: design, specification, and verification
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This paper attempts to take what has been essentially abstract thinking about how to support the design process and relocates it within the working and organisational context of design. Through a single case analysis we analyse how organisational exigencies affect design activities and design train of thought. On the basis of this study we consider how tools that have been developed to support the design process do not take account of the collaborative, interactional, and organisational ordering of the design process and make recommendations as to the features that one family of support tools, design rational tools, should poses.