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IEEE Transactions on Software Engineering
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
A field study of the software design process for large systems
Communications of the ACM
Group process and conflict in system development
Management Science
A cross-cultural comparison of IS designer values
Communications of the ACM
Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
The Janus faces of design: some critical questions for CSCW
Studies in computer supported cooperative work
Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Inside a software design team: knowledge acquisition, sharing, and integration
Communications of the ACM
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Coordination in software development
Communications of the ACM
Customer-developer links in software development
Communications of the ACM
Power over users: its exercise by system professionals
Communications of the ACM
Change agentry—the next IS frontier
MIS Quarterly
Power, politics, and MIS implementation
Communications of the ACM
Information systems and organizational change
Communications of the ACM
Technology in Working Order: Studies of Work, Interaction, and Technology
Technology in Working Order: Studies of Work, Interaction, and Technology
Software Process
Computer Systems Development: History Organization and Implementation
Computer Systems Development: History Organization and Implementation
Supporting the design process within an organisational context
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Mapping actors and agendas: political frameworks of systems design and participation
Human-Computer Interaction
Creating conditions for participation: conflicts and resources in systems development
Human-Computer Interaction
The Communication Bottleneck in Knitwear Design: Analysis and Computing Solutions
Computer Supported Cooperative Work
Proceedings of the third Nordic conference on Human-computer interaction
Usability professionals-current practices and future development
Interacting with Computers
A Contingency Approach to Software Project Coordination
Journal of Management Information Systems
Organizational determinants of innovation capacity in software companies
Computers and Industrial Engineering
Prototyping praxis: constructing computer systems and building belief
Human-Computer Interaction
Hello World! --- Experiencing Usability Methods without Usability Expertise
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
When users become collaborators: towards continuous and context-aware user input
Proceedings of the 24th ACM SIGPLAN conference companion on Object oriented programming systems languages and applications
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
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The HCI community has become increasingly interested in analyzing the organizational context of systems design (e.g., Curtis, Krasner, & Iscoe, 1988). Previous work has focused on product development organizations in identifying organizational constraints on the work of system designers (Grudin, 1991b). This case study focuses on the working practices of internal system developers as they both developed a new IT system for the organization and managed the concomitant process of change. Here the organizational context (in terms of shared beliefs, politics and inter- and intragroup relations) is seen as informing both the manner in which the project was conducted and, to some extent, the customization of the product. The role of internal system developers as organizational change agents is highlighted, with emphasis on their image management and political strategies in effecting change.