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CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
PD and joint application design: a transatlantic comparison
Communications of the ACM - Special issue Participatory Design
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ACM Transactions on Computer-Human Interaction (TOCHI)
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Communications of the ACM
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CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Problems integrating user participation into software development
International Journal of Human-Computer Studies
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Designing in the dark: the changing user-developer relationship in information systems development
ICIS '97 Proceedings of the eighteenth international conference on Information systems
The design collaboratorium: a place for usability design
ACM Transactions on Computer-Human Interaction (TOCHI)
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
Proceedings of the 20th annual international conference on Computer documentation
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International Journal of Human-Computer Studies
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Human-Computer Interaction
Effective user involvement in product development by improving the analysis of user needs
Behaviour & Information Technology
Users' involvement may help respect social and ethical values and improve software quality
Information Systems Frontiers
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
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It is widely accepted that users should be involved in the interactive systems development. Ho wever, involving the users is often difficult and quite rare in software development organizations, especially in the product development context. We took a culturally oriented approach in the analysis of the position of user involvement in two software development organizations operating in the product development context. We analyzed how user involvement is modified and interpreted in the cultural context. This meaning negotiation - enculturation - process was the focus of empirical examination. Empirical material was gathered and analyzed by employing an interpretive research approach. The results suggest that there exist clear differences in how user involvement, has been encultured in the case organizations. The case organizations employ different approaches to user involvement, and differing strategies for the facilitation of user involvement. As an implication for practice, we emphasize the importance of understanding the cultural context in which the user involvement is to be initiated, and suggest that different approaches to user involvement might be selected in differing cultural settings.