Designing for usability: key principles and what designers think
Communications of the ACM
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
Making customer-centered design work for teams
Communications of the ACM
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Cost justification of usability engineering: a vendors's perspective
Cost-justifying usability
Inspections and design reviews: framework, history and reflection
Usability inspection methods
Customer-developer links in software development
Communications of the ACM
Field work: is it product work?
interactions
interactions
Communications of the ACM - Special issue Participatory Design
Evolving the scope of user-centered design
Communications of the ACM
Helping and hindering user involvement — a tale of everyday design
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Usability in practice: field methods evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
New product development by eliciting user experience and aspirations
International Journal of Human-Computer Studies
The human-computer interaction handbook
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the third Nordic conference on Human-computer interaction
Identifying and selecting users for user-centered design
Proceedings of the third Nordic conference on Human-computer interaction
Values at play: design tradeoffs in socially-oriented game design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Role of User Involvement in Requirements Quality and Project Success
RE '05 Proceedings of the 13th IEEE International Conference on Requirements Engineering
Varieties of User-Centeredness
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Systematic sources of suboptimal interface design in large product development organizations
Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
Users' involvement may help respect social and ethical values and improve software quality
Information Systems Frontiers
Working with users to ensure quality of innovative software product despite uncertainties
ACIIDS'11 Proceedings of the Third international conference on Intelligent information and database systems - Volume Part I
Quality assessment of an expert system: an instrument of regular feedback from users
Transactions on computational collective intelligence III
Journal of Organizational and End User Computing
International Journal of Intelligent Information and Database Systems
International Journal of Intelligent Information and Database Systems
Assistive technology for older adults: psychological and socio-emotional design requirements
Proceedings of the 6th International Conference on PErvasive Technologies Related to Assistive Environments
The link between inclusive design and innovation: some key elements
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
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User involvement has been shown to be beneficial in the development of useful and usable systems. The trend of software development becoming a product-oriented activity creates challenges to user involvement. Field studies appear a promising approach, but the analysis of the gathered user needs has been shown to be demanding. This study presents, on the basis of seven case studies, an early user-involvement process showing how user needs can be analysed and how the input to product development can be identified. In addition, the process is evaluated in two industrial cases with interviews and a questionnaire. The results show that the process supports effective early user involvement; the resulted requirements were evaluated as being more successful and their quality as better than average in a company. However, the case studies show that user involvement not only provides useful information about users' needs but also increases the understanding of users' values.