A field study of the software design process for large systems
Communications of the ACM
Making usable, useful, productivity-enhancing computer applications
Communications of the ACM
Guerrilla HCI: using discount usability engineering to penetrate the intimidation barrier
Cost-justifying usability
Communications of the ACM
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability Engineering
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Heuristic evaluation of ambient displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Paper or interactive?: a study of prototyping techniques for ubiquitous computing environments
CHI '03 Extended Abstracts on Human Factors in Computing Systems
The impact of participation in information system design: a comparison of contextual placements
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Context-descriptive prototypes and their application to medicine administration
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Rapid information architecture prototyping
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
The evolution of user-centered focus in the human-computer interaction field
IBM Systems Journal
Building ease of use into the IBM user experience
IBM Systems Journal
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Survey on the UCD integration in the industry
Proceedings of the third Nordic conference on Human-computer interaction
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '05 Extended Abstracts on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Agile customer engagement: a longitudinal qualitative case study
Proceedings of the 2006 ACM/IEEE international symposium on Empirical software engineering
Understanding the work of an HCI practitioner
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
System designer assessments of role play as a design method: a qualitative study
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
How HCI-practitioners want to evaluate their own practice
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Communications of the ACM - The patent holder's dilemma: buy, sell, or troll?
Usability professionals-current practices and future development
Interacting with Computers
Disrupting digital library development with scenario informed design
Interacting with Computers
Increasing the impact of usability work in software development
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Domain expert user development: the smartgov approach
Communications of the ACM - ACM's plan to go online first
Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
Interacting with Computers
An extension of UML for the modeling of WIMP user interfaces
Journal of Visual Languages and Computing
Effective user involvement in product development by improving the analysis of user needs
Behaviour & Information Technology
CHI '09 Extended Abstracts on Human Factors in Computing Systems
An investigation into the use of field methods in the design and evaluation of interactive systems
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 1
User-Centered Design and Evaluation --- The Big Picture
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Hello World! --- Experiencing Usability Methods without Usability Expertise
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Le mitigeur: principe de conception pour la mise en valeur des objectifs de l'utilisateur
Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
Current State of Agile User-Centered Design: A Survey
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
The usability of usability guidelines: a proposal for meta-guidelines
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Understanding usability practices in complex domains
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Case study: designing an advanced visualization system for geological core drilling expeditions
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Involving users in OPAC interface design: perspective from a UK study
Proceedings of the 2007 conference on Human interface: Part II
Towards an optimal information architecture model for mobile multimedia devices
Proceedings of the 2007 conference on Human interface: Part II
ICOST'07 Proceedings of the 5th international conference on Smart homes and health telematics
How a human-centered approach impacts software development
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Usability and software development: roles of the stakeholders
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Usability cost-benefit analysis: how usability became a curse word?
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Are engineers condemned to design? a survey on software engineering and UI design in Switzerland
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Collaborative ownership in cross-cultural educational digital library design
ECDL'09 Proceedings of the 13th European conference on Research and advanced technology for digital libraries
A study of the role of user-centered design methods in design team projects
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
Journal of Systems and Software
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
Journal of Systems and Software
Choosing field methods: a reflection on a RepGrid study
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Heuristic evaluation of persuasive health technologies
Proceedings of the 1st ACM International Health Informatics Symposium
Technology development with an agenda: interventions to emphasize values in design
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Designing context-aware interactions for task-based applications
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Communicative criteria for usability evaluation: experiences from analysing an e-service
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
A design perspective on modularity
Proceedings of the tenth international conference on Aspect-oriented software development
A case study of user-centred design in four swiss RUP projects
Advances in Human-Computer Interaction
Human model evaluation in interactive supervised learning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding interaction design practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Post-deployment usability: a survey of current practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A collective map to capture human behavior for the design of public spaces
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Investigation of indirect oral operation method for think aloud usability testing
HCD'11 Proceedings of the 2nd international conference on Human centered design
POLVO - software for prototyping of low-fidelity interfaces in agile development
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: design and development approaches - Volume Part I
Teaching the next generation of universal access designers: a case study
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: design for all and eInclusion - Volume Part I
Interdisciplinary design of an electronic organizer for persons with alzheimer's disease
ICOST'11 Proceedings of the 9th international conference on Toward useful services for elderly and people with disabilities: smart homes and health telematics
How do usability professionals construe usability?
International Journal of Human-Computer Studies
A toolkit for designing interactive musical agents
Proceedings of the 23rd Australian Computer-Human Interaction Conference
Ubi-MUI 2011 ACM workshop summary
MM '11 Proceedings of the 19th ACM international conference on Multimedia
Heuristics for evaluating IT security management tools
Proceedings of the Seventh Symposium on Usable Privacy and Security
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
End-User programming for web mashups: Open research challenges
ICWE'11 Proceedings of the 11th international conference on Current Trends in Web Engineering
Claim mobile: when to fail a technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Analysis in practical usability evaluation: a survey study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for a billion users: a case study of facebook
CHI '12 Extended Abstracts on Human Factors in Computing Systems
User perceptions of online public library catalogues
International Journal of Information Management: The Journal for Information Professionals
Proceedings of the Designing Interactive Systems Conference
On the role of design in information visualization
Information Visualization - Special issue on State of the Field and New Research Directions
How do professionals who create computing technologies consider accessibility?
Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility
How to make agile UX work more efficient: management and sales perspectives
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Service design determinants for user value design: online store case study
Proceedings of the 24th Australian Computer-Human Interaction Conference
Journal of Organizational and End User Computing
User involvement in software evolution practice: a case study
Proceedings of the 2013 International Conference on Software Engineering
Fostering social innovation: identifying lead users for participatory design
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
Best practice for efficient development of inclusive ICT
UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: design methods, tools, and interaction techniques for eInclusion - Volume Part I
UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: applications and services for quality of life - Volume Part III
CoPI: a web-based collaborative planning interface platform
HCI'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction for learning, culture, collaboration and business - Volume Part III
POETIC: Interactive solutions to alleviate the reversal error in student-professor type problems
International Journal of Human-Computer Studies
The development of a sensor-based system for older people: a case study
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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This paper reports the results of a recent survey of user-centered design (UCD) practitioners. The survey involved over a hundred respondents who were CHI'2000 attendees or current UPA members. The paper identifies the most widely used methods and processes, the key factors that predict success, and the critical tradeoffs practitioners must make in applying UCD methods and processes. Results show that cost-benefit tradeoffs are a key consideration in the adoption of UCD methods. Measures of UCD effectiveness are lacking and rarely applied. There is also a major discrepancy between the commonly cited measures and the actually applied ones. These results have implications for the introduction, deployment, and execution of UCD projects