Customer-developer links in software development
Communications of the ACM
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Software engineering for user interfaces
ICSE '84 Proceedings of the 7th international conference on Software engineering
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Usability engineering in Germany: situation, current practice and networking strategies
EUPA'02 Proceedings of the 1st European UPA conference on European usability professionals association conference - Volume 3
The Rational Unified Process: An Introduction
The Rational Unified Process: An Introduction
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Survey on the UCD integration in the industry
Proceedings of the third Nordic conference on Human-computer interaction
An Empirical Study of Software Process in Practice
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 09
Enquête sur les pratiques de tests d'utilisabilité
IHM 2005 Proceedings of the 17th international conference on Francophone sur l'Interaction Homme-Machine
How HCI-practitioners want to evaluate their own practice
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Persona based rapid usability kick-off
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Interacting with Computers
Usability and software development: roles of the stakeholders
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Are engineers condemned to design? a survey on software engineering and UI design in Switzerland
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Incorporating UCD into the software development lifecycle: a case study
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Keeping user centred design (UCD) alive and well in your organisation: taking an agile approach
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
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We analysed four Rational Unified Process (RUP) projects in Switzerland that identified them selves as following a user-centred approach. Grounded theory served for analysis of 12 interviews with software developers, project managers, and UI specialists. For each professional group we analysed their work context, motivations, work practices, and strategies used to overcome the obstacles to user-centred design. Results show that end users did not participate in the projects. Instead of working directly with end users, participants used data from marketing research or consulted colleagues from other departments. Prototypes played an important role. We suggest the following remedies: (1) developing methods for easy integration of existing company knowledge about products with usability features, (2) professionalising UI design by educating project stakeholders in standard UI design, (3) creating an approved pool of company's personas for UI specialists' work, and (4) educating customers on their right to get good user interfaces.