Keeping user centred design (UCD) alive and well in your organisation: taking an agile approach

Authors:
Colette Raison;Snezna Schmidt
Affiliations:
Adept KM Pty Ltd, Bungendore, Australia;Adept KM Pty Ltd, Bungendore, Australia
Venue:
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Year:
2013

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Abstract

Using the analogy of user centred design (UCD) as a garden, we explore how to establish, grow and cultivate it to maturity in an organisation. We consider the importance of: having a clear and agreed intent and scope at the start; understanding the environment and culture; planning for success; focusing on the expected outcomes at each iteration; dealing with barriers and risks as they occur; implementing quickly in a scalable manner (according to the Agile methodology); conducting regular &'health checks'; reporting progress; and celebrating achievements along the way.