Customer-developer links in software development

  • Authors:

  • Mark Keil;Erran Carmel

  • Affiliations:

  • CIS Department, Georgia State University, P.O. Box 4015, Atlanta, GA;Kogod College of Business Administration, The American University, Washington D.C.

  • Venue:
  • Communications of the ACM
  • Year:
  • 1995

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Abstract

Many of the best ideas for new products and product improvements come from the customer or end user of the product [15]. In the software arena, tapping into this source of information requires the establishment of one or more customer-developer links. These links are defined as the techniques and/or channels that allow customers and developers to exchange information.