Facilitating developer-user interactions with mobile app review digests

Authors:
Jeungmin Oh;Daehoon Kim;Uichin Lee;Jae-Gil Lee;Junehwa Song
Affiliations:
KAIST (Korea Advanced Institute of Science and Technology), Daejeon, Republic of Korea;KAIST (Korea Advanced Institute of Science and Technology), Daejeon, Republic of Korea;KAIST (Korea Advanced Institute of Science and Technology), Daejeon, Republic of Korea;KAIST (Korea Advanced Institute of Science and Technology), Daejeon, Republic of Korea;KAIST (Korea Advanced Institute of Science and Technology), Daejeon, Republic of Korea
Venue:
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Year:
2013

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Abstract

As users are interacting with a large of mobile apps under various usage contexts, user involvements in an app design process has become a critical issue. Despite this fact, existing apps or app store platforms only provide a limited form of user involvements such as posting app reviews and sending email reports. While building a unified platform for facilitating user involvements with various apps is our ultimate goal, we present our preliminary work on handling developers' information overload attributed to a large number of app comments. To address this issue, we first perform a simple content analysis on app reviews from the developer's standpoint. We then propose an algorithm that automatically identifies informative reviews reflecting user involvements. The preliminary evaluation results document the efficiency of our algorithm.