Acquiring knowledge on business processes from stakeholders' stories

  • Authors:

  • Flávia Maria Santoro;Marcos R. S. Borges;José A. Pino

  • Affiliations:

  • Applied Informatics Department and Research and Practice Group in Information Technology (NP2Tec), Federal University of the State of Rio de Janeiro, Avenida Pasteur, 458, Urca, 22290-240 Rio de J ...;Graduate Program in Informatics, Federal University of Rio de Janeiro, P.O. Box 2324, 20010-974 Rio de Janeiro, RJ, Brazil;Computer Science Department, University of Chile, Blanco Encalada 2120, Piso 3, Santiago 8370459, Chile

  • Venue:
  • Advanced Engineering Informatics
  • Year:
  • 2010

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Abstract

Business process modeling is expensive and time consuming. It largely depends on the elicitation method and the person in charge. The model needs to be shared in order to promote multiple perspectives. This paper describes a group storytelling approach as an alternative to the traditional individual interviews to elicitate processes. Information gathering is proposed to be done through capturing the stories told by process performers, who describe their work, difficulties and suggestions. A process to abstract and transform stories into business process representations is also part of the method. A tool to support storytelling and this transformation is described as well.