CHI '01 Extended Abstracts on Human Factors in Computing Systems
COPSE-Web: An Infrastructure for Developing Web-Based Groupware Applications
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Collaborative modeling of business processes: a comparative case study
Proceedings of the 2009 ACM symposium on Applied Computing
Acquiring knowledge on business processes from stakeholders' stories
Advanced Engineering Informatics
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Companies normally hire external consultants to carry out their Business Process Re-engineering. While this can be straightforward in the short term, it does not produce the desired results in the mid and long term. A low level of workers' involvement and a continuous dependency on external consultancy are the main drawbacks. We propose an alternative approach to BPR, specifically to Workflow Design, where company workers play an active role in re-designing the organization's processes in a cooperative style. The paper describes the essence of a BPR method based on participatory design and stepwise refinement which we believe, will generate better results than the traditional approach. We describe in details the CEPE tool - Cooperative Editor for Processes Elicitation- which is a cooperative graphic editor that supports the building of the knowledge about the current process and its associated problems. That is the second phase of the proposed method.