PAWS: Towards a Participatory Approach to Business Process Reengineering

Authors:
Marcos Roberto da Silva Borges;Jose A. Pino
Affiliations:
-;-
Venue:
SPIRE '99 Proceedings of the String Processing and Information Retrieval Symposium & International Workshop on Groupware
Year:
1999

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Abstract

Companies normally hire external consultants to carry out their Business Process Re-engineering. While this can be simple and efficient in the short term, it may not be convenient in the mid and long terms. A low level of workers' involvement with a consequent resistance to changes, and a continuous dependency on external consultancy are the main drawbacks. We propose an alternative approach to BPR in which company workers play an active and important role re-designing the organization's processes in a cooperative style. The method includes stepwise refinement and is expected to generate better results than the traditional approach.