BPR success or failure?: a business process reengineering project in the financial services industry

  • Authors:
  • Melissa A. Larsen;Michael D. Myers

  • Affiliations:
  • KPMG, Auckland, New Zealand;University of Auckland

  • Venue:
  • ICIS '97 Proceedings of the eighteenth international conference on Information systems
  • Year:
  • 1997

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Abstract