Taking organizational implementation seriously: the case of IOS implementation

Authors:
Jukka Heikkilä;Hannu Vahtera;Pekka Reijonen
Affiliations:
Dept. of CS & IS, University of Jyvääskylä, Finland;Dept. of CS & IS, University of Jyvääskylä, Finland;Laboris, University of Turku, Finland
Venue:
Networked information technologies
Year:
2004

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Abstract

Despite of the rapid technical development, failures in information systems implementation are common and it seems obvious that the implementation of inter-organizational systems (IOS) include all the same possibilities for failures as intra-organizational systems - and unfortunately even some more. In this paper, we present some empirically proven means for avoiding problems during the implementation of IOSs. Our argumentation is based on the idea of organizational implementation of information systems, where the phases before and after the technical implementation are considered to be the most critical ones. The data from a case study are used to illustrate and support the ideas presented.